Privacy Notice


Please take a moment to familiarize yourself with our privacy practices and if you have any questions feel free to contact us by emailing

We at Scentworks take privacy seriously and at any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 3 years. For transparency, listed are the business services we provide and how each service uses the information we collect.

We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details.

We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your scent diffusion equipment spec (if bespoke), Signature fragrance information.

We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us.

Shipment confirmation and reminders

We will contact you via phone or email to confirm shipment dates if products or fragrance oil has been purchased. We may also you to advise on your next service visit to replenish fragrance oil which are installed within your premises. We consider that having made your order with Scentworks solutions as consent to undertake this activity but, if you want, you may opt out at any time.

Ratings and reviews

 After using our services we may send you an email asking you to rate our services and provide feedback. We consider that having received services as consent to undertake this activity but, if you want, you may opt out at any time.